Scope and Entities Covered
This Terms of Use, Privacy Policy, and Accessibility Statement ("Agreement") applies to websites, applications, dashboards, APIs, tools, certification programs, and related services that are developed, provided, or operated by one or more of the following: Shechet AI Company Inc., Chandler & Shechet, LLP, and affiliated programs operated by them (collectively, "we," "us," or "our").
veilgrid is a d/b/a brand used for our white-label platform offerings, including services made available at veilgrid.ai and related subdomains.
The specific legal entity that is your contracting party depends on the service you purchase or use, and will be identified in your order form, statement of work, invoice, or checkout flow. If no specific entity is identified, platform and software services are provided by Shechet AI Company Inc., while legal and mediation services provided through a law practice are provided by Chandler & Shechet, LLP.
You acknowledge that, during a transition period, some platform assets, contracts, vendor relationships, domains, billing operations, and operational responsibilities may be held, administered, or paid by Chandler & Shechet, LLP pending transfer to Shechet AI Company Inc. or another affiliate. During that period, either entity may provide, administer, support, bill for, and enforce rights under this Agreement for the covered services.
We also operate a certification program as Shechet AI Company Inc., d/b/a Institute for Ethical AI Professionals (the "Institute"). The Institute administers and enforces one or more certification marks (including Certified EAIP). Rules for certification marks appear in Section Certification Programs and Certification Marks.
1. Terms of Use
1.1 Eligibility and Account Responsibility
You must be legally able to form a binding contract to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorized use.
1.2 Acceptable Use
You agree not to use our services to:
- Violate any law, regulation, court order, or professional obligation;
- Infringe intellectual property rights, privacy rights, publicity rights, or other rights of any person;
- Transmit malware, attempt unauthorized access, or interfere with security or service availability;
- Scrape, harvest, or collect data from our services in a way that violates this Agreement or applicable law;
- Use our services for unlawful discrimination, harassment, or deceptive practices;
- Misrepresent your identity, affiliation, credentials, certification status, or authority to act for another party;
- Use outputs from our tools in a way that you know (or should know) is false, misleading, defamatory, or harmful.
1.3 AI-Enabled Tools; Human Review Required
Some features may generate, summarize, transform, or automate content using AI or other automated methods. AI outputs may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing all outputs before relying on them, including for accuracy, legal compliance, and suitability for your use case.
1.4 No Professional Advice
Our services may relate to legal, business, marketing, accounting, HR, or other professional contexts, but they are provided for informational and operational support purposes only. We do not provide legal advice, accounting advice, or other regulated professional advice through the service unless you have a separate written engagement agreement with a licensed professional.
1.5 Customer Content and Responsibility
"Customer Content" means the data, prompts, documents, files, and materials you submit or connect to the services. You represent that you have all necessary rights and permissions to provide Customer Content and to authorize us to process it to provide the services.
You are responsible for ensuring your use of the services (including lead generation, outreach, enrichment, or automation) complies with applicable laws and regulations (including privacy, marketing, consumer protection, employment, and anti-spam requirements).
1.6 Service Changes, Suspension, and Termination
We may modify, suspend, or discontinue any part of the services at any time. We may suspend or terminate your access if we believe you violated this Agreement, pose a security risk, or create legal exposure for us or others. We may do so with or without notice where permitted by law.
1.7 Intellectual Property and Marks
We and our licensors own all rights, title, and interest in the services, including software, designs, logos, branding, and documentation. Except for the limited right to access and use the services as permitted by this Agreement, no rights are granted to you.
- Trademarks and service marks: "ShechetAI" and "veilgrid" are marks used by us. You may not use our marks without prior written permission, except as required to truthfully identify our services in a non-misleading manner.
- No implied endorsement: You may not suggest we sponsor, endorse, or are affiliated with you unless we explicitly agree in writing.
1.8 Certification Programs and Certification Marks
The Institute for Ethical AI Professionals administers certification programs and related certification marks (including "Certified EAIP"). Certification marks indicate a certification granted by the Institute to qualified persons who meet and maintain applicable standards.
Use of certification marks is permitted only if: (a) you are currently certified and in good standing; (b) your use complies with the Institute's published standards, rules, and brand guidelines; and (c) you stop using the mark immediately upon suspension, expiration, or revocation.
Unauthorized, misleading, or improper use of any certification mark is prohibited and may result in enforcement action, including revocation and legal remedies.
1.9 Payments, Billing, and Refunds
If you purchase paid services, you agree to provide accurate billing information and authorize us (and our payment processors) to charge your payment method. Fees are generally non-refundable unless required by law or stated otherwise in writing.
Billing, invoicing, and payment processing may be administered by Chandler & Shechet, LLP, Shechet AI Company Inc., or an authorized affiliate during operational transitions. The billing entity shown on your invoice, order form, or receipt is the controlling billing entity for that charge.
For operator-branded, white-label, or other third-party deployments powered by our platform, the applicable operator or other customer-facing provider is ordinarily the seller, merchant of record, and primary commercial counterparty, even if checkout, payment processing, settlement routing, application fees, or related billing mechanics are administered through Veilgrid-approved payment rails or processors. Our administration of approved payment rails does not by itself make us the merchant of record or the party responsible for that operator's downstream end-user relationship unless we expressly say otherwise in a separate written agreement, order form, or checkout flow.
1.10 Operator and White-Label Access Terms
Certain services are administered through operator dashboards, standalone branded apps, Connect-powered surfaces, and internal control towers. Access may be gated by identity verification controls, invite tokens, delegated-admin authorization, and role-based permissions.
- Operator invites are email-address specific and may expire, be revoked, or be replaced by a newly issued invite.
- If an invite is sent to an email that already has an account, the user must sign in with that existing account to accept the invite.
- Operator role assignments (for example owner or admin) determine access to operator features, including brand setup and asset management.
- An operator may authorize a delegated admin, builder, agency, or implementation partner to manage certain operator features on its behalf, subject to platform controls, audit rights, and revocation.
- You are responsible for all brand assets, domains, and content submitted by or through your operator account, and for confirming you have rights to use them.
1.11 Operator-End User Terms and Relationship
Operators may provide their own terms of service, privacy notices, disclosures, or other contractual terms to their end users for operator-branded properties and services. Those operator-provided terms govern the relationship between the operator and its end users.
We are not a party to agreements between an operator and its end users unless expressly stated in a separate written agreement signed by us. Operators are responsible for their own legal compliance, customer disclosures, and handling of end-user requests under applicable law.
Operator-branded services may nevertheless use Veilgrid-approved processors, branded checkout flows, or platform-administered payment rails. Those payment mechanics do not by themselves change the operator's role as the customer-facing seller or merchant of record unless the applicable commercial documents expressly provide otherwise.
If operator terms conflict with this Agreement, this Agreement controls only as between you and us for platform access, security, and use of our underlying services.
1.12 Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
1.13 Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the services.
Our total liability for any claim will not exceed the amount you paid us for the applicable service in the twelve (12) months preceding the event giving rise to the claim.
1.14 Indemnification
You agree to defend, indemnify, and hold harmless the covered parties (listed in Scope) from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the services; (b) your Customer Content; (c) your violation of this Agreement; or (d) your violation of any law or third-party rights.
2. Privacy, Data Practices, and Your Rights
2.1 High-Level Commitments
- We do not sell or share for behavioral advertising the personal information you submit to us through account creation or use of the services.
- We process information to operate, secure, support, and improve the services, and to comply with law.
- Some offerings may involve aggregation of publicly available information about individuals who are not our users (see Section 2.4).
2.2 Information We Collect From Users and Clients
Information you provide:
- Identifiers and contact details (for example name, email address, phone number, and company name).
- Account and profile information you submit through the service.
- Customer Content (for example prompts, documents, data you upload, and configurations you create).
- Support communications (for example emails, chats, and feedback you send us).
Information collected automatically:
- Usage and log data (for example feature access logs, timestamps, device/browser information, IP address, and security events).
- Approximate location derived from IP address (for security, fraud prevention, and compliance).
Account and workspace data:
- Team/workspace records, memberships, role assignments, and invite history.
- Operator and brand administration records, including domain and asset configuration metadata.
- Records of policy acceptance (including applicable version, acceptance timestamp, and technical audit metadata such as request ID, IP, and user agent).
2.3 How We Use Information
- Provide and operate the services, including authentication, access control, invite acceptance, and workspace/team features.
- Secure the services, prevent fraud/abuse, troubleshoot issues, and enforce policies.
- Provide customer support and respond to inquiries.
- Improve and develop features, including performance monitoring and debugging.
- Comply with legal obligations and resolve disputes.
2.4 Publicly Available Information and Lead/Research Datasets
Some tools may collect or aggregate publicly available information about individuals who have not interacted with us directly (for example, business contact details, professional bios, or publicly accessible web content). These individuals are not our users, and the data is collected from sources where it is publicly accessible.
We may provide these datasets to clients for business purposes such as lead generation, enrichment, research, or workflow automation. Depending on how applicable law defines "sale" or "sharing," these transfers may constitute a "sale" under certain privacy laws (including the CCPA/CPRA), even if the data is publicly available.
We take steps to avoid including a client's confidential Customer Content in any public dataset unless the same information is independently publicly accessible outside the client relationship.
2.5 How We Share Information
We may share information in the following ways:
- Service providers: vendors that help us operate the service (for example hosting/CDN, authentication, email delivery, logging/monitoring, and payment processing).
- Legal and safety: to comply with law, respond to lawful requests, protect rights, investigate fraud/abuse, or ensure safety.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets (subject to applicable law).
- With your direction: when you choose to integrate third-party tools or authorize us to share data as you request.
2.6 Controller and Processor Roles
Depending on the service context, we may act as a data controller/business or as a processor/service provider. We generally act as:
- Controller/business for account administration, billing, platform security, abuse prevention, and our own business operations.
- Processor/service provider when processing Customer Content on behalf of a client under that client's instructions.
Customers are responsible for determining whether their use requires additional notices, consent, lawful basis documentation, or a data processing agreement.
2.7 Data Retention
We retain information only as long as reasonably necessary for operational needs, support, security, compliance, and legal obligations. For lead/research datasets derived from publicly available sources, we may retain datasets and related records for at least 12 months to support compliance and to respond to access, correction, deletion, or opt-out requests where applicable.
2.8 Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is 100% secure. You are responsible for using strong passwords, enabling available security features, and limiting what you upload.
2.9 Children
Our services are not directed to children under 13 (and in some jurisdictions, under 16). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.
4. California Privacy Notice (CCPA/CPRA)
If you are a California resident, you may have the right to: (a) know what personal information we collect, use, disclose, or sell/share; (b) request deletion; (c) correct inaccurate personal information; (d) opt out of sale/sharing; (e) limit use of sensitive personal information (if applicable); and (f) not be discriminated against for exercising these rights.
4.1 Categories of Personal Information
Depending on how you use the services, we may collect categories such as:
- Identifiers (name, email, IP address, account IDs);
- Commercial information (subscription status, billing metadata);
- Internet/network activity (logs, feature usage, device/browser info);
- Professional/employment information (if provided by you or publicly available);
- Inferences (limited, such as preferences/settings you configure).
4.2 Sale and Sharing
We do not sell or share for behavioral advertising the personal information you submit to us through account creation or service usage. However, to the extent we provide clients with datasets created from publicly available information, those transfers may be considered a "sale" or "sharing" under CCPA/CPRA.
4.3 Do Not Sell or Share Request
To opt out of sale or sharing of personal information (including publicly available information we may aggregate), email us at [email protected] with the subject line "Do Not Sell or Share" and details needed to locate the information.
4.4 Verification, Agents, and Timing
We may verify your request identity before completing your request. Authorized agents may submit requests if they provide sufficient proof of authority. We will respond within timelines required by law (generally within 45 days, with an additional extension period where permitted).
4.5 Sensitive Personal Information
We do not intentionally collect or process sensitive personal information as defined by California law except where you choose to provide it in Customer Content. Please do not upload sensitive data unless necessary and authorized.
5. EU/UK Privacy Notice (GDPR/UK GDPR)
If you are located in the European Economic Area or the United Kingdom, you may have rights to access, correct, delete, restrict or object to processing, and data portability, and you may withdraw consent where processing is based on consent.
5.1 Legal Bases
Our legal bases typically include one or more of the following:
- Contractual necessity (to provide the services you request);
- Legitimate interests (to secure, maintain, and improve the services);
- Consent (where required, such as certain communications);
- Legal obligation (compliance and recordkeeping).
5.2 International Transfers
Your information may be processed in the United States and other countries where we or our service providers operate. Where required, we use transfer safeguards recognized by applicable law.
5.3 Automated Decision-Making
We do not engage in automated decision-making that produces legal or similarly significant effects without human involvement, except where you explicitly configure automation features for your own workflows.
5.4 Response Timing and Complaints
To exercise GDPR/UK GDPR rights, contact us at [email protected]. We will respond within applicable legal timelines (generally one month, with extension where permitted). You also have the right to lodge a complaint with your local supervisory authority.
6. Accessibility Statement
We are committed to providing accessible websites and applications for all users, including individuals with disabilities. We target conformance with WCAG 2.2 Level AA standards over time and continue to improve accessibility across our properties.
If you experience difficulty accessing any part of our content or services, or if you need an accommodation or an alternative format, please contact us at [email protected]. Please include the page URL and a description of the issue so we can triage and respond.
We aim to acknowledge accessibility requests within 15 business days.
7. Dispute Resolution
7.1 Informal Resolution First
Before filing a claim, each party agrees to provide written notice of the dispute and attempt to resolve it informally for at least 30 days. Send dispute notices to the contact details in Section Contact.
7.2 Binding Arbitration
Except as provided below, any dispute arising out of or relating to this Agreement or your use of the services will be resolved by binding arbitration, administered by JAMS under its applicable rules, or, if JAMS is unavailable or declines to administer the matter, by AAA under its applicable rules. Arbitration may be conducted remotely unless in-person proceedings are required by law.
7.3 Class Action Waiver
To the fullest extent permitted by law, disputes must be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, coordinated, consolidated, or representative proceeding.
7.4 Jury Trial Waiver
To the fullest extent permitted by law, each party waives any right to a jury trial for claims subject to arbitration or otherwise resolved in court.
7.5 Exceptions
Either party may bring an individual action in small claims court if eligible. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, or service security pending final resolution.
7.6 Governing Law and Venue
This Agreement is governed by the laws of the State of Wyoming, without regard to conflicts-of-law principles. If a claim is permitted in court, exclusive venue is in state or federal courts located in Wyoming, unless applicable law requires otherwise.
7.7 Assignment and Internal Reorganization
We may assign, delegate, or transfer this Agreement, in whole or in part, to an affiliate or successor in connection with internal restructuring, asset transfer, merger, acquisition, financing, or sale of business assets. You may not assign this Agreement without our prior written consent, except where prohibited by law.
7.8 Severability
If any provision of this Agreement is found unenforceable, the remaining provisions will remain in full force and effect, except that if the class action waiver is held unenforceable for a particular claim, that claim will proceed in court rather than arbitration to that extent.
8. Modifications
We may update this Agreement from time to time to reflect changes in law, technology, or our services. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the services after changes become effective constitutes acceptance of the revised Agreement.
9. Contact and Requests
For questions, concerns, accessibility requests, or privacy requests (including access, correction, deletion, or opt-out), contact:
Email: [email protected]
Mailing Address: Chandler & Shechet, LLP
312 S. Beverly Dr. #7244
Beverly Hills, CA 90212